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Installation Problems and Troubleshooting
Issue 1: Autorun not working
--Step 1: Put Digital Fashion Pro Disc 2 in your CD Drive. If the CD does not autostart (meaning nothing happens when you put the disc in) – Go to my computer – Go in the disc drive with the disc. Once inside the disc – Copy the Digital Fashion Pro Basic V8 Folder to your hard drive. This is the only file you need to copy. Don't copy the zip file that reads Digital Fashion Pro - Copy the Folder with the name Digital Fashion Pro Basic V8.
--Step 2: Put Digital Fashion Pro Disc 1 in your CD Drive. If for some reason your Disc 1 won’t autorun and nothing comes up when you put the disc in – go to my computer – go inside the disc drive that has the disc, go inside the disc and manually click on IS.48.exe.
Still Having a Problem Installing: It could be your Virus Protector / Firewall:
Typically when a customer has a problem with installing more than one disc, it turns out that their virus protector / firewall settings are too high. To fix this problem, follow these steps: 1. Disable your virus protector by going into the settings of it and disable it. 2. Then try to install Digital Fashion Pro or the components that you were having a problem with. Step 3 if necessary: If you still have a problem, completely uninstall your virus protector. 4. Then try to install Digital Fashion Pro or the components that you were having a problem with. Following these steps should solve your problem. Once Digital Fashion Pro is installed, reactivate or reinstall your virus protector.
Problem Watching or Hearing Videos
If you are having a problem viewing the videos or with Video Sound, download Windows Media Player again even if you have the current version. Visit Windowsmediaplayer.com. If you have a MAC computer – you can download the Windows Media Player for Mac plug in for Quicktime from the same link as well. If you are still having trouble – download Real Player from RealPlayer.com.
Problem Printing Your Designs
Please refer to page 57 of your E-Training Guide on Disc 1. It guides you through printing. Make sure you follow all the settings exactly. Keep these points in mind:
- You have to make sure your design fits inside the 8 ½ by 11 box if that is what you are printing on. You may have to scale the design down as you are taught in E-training guide.
- Show Page Border so you know what is about to print.
- Make sure you are choosing the right print function: Vector or Bitmap
Again – the E-training guide covers this in detail. Please refer to it.
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