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Harper-Arrington Customers:
Book Customers: Orders will only process with acceptance of terms. By making your purchase today, you agree that you are at least 18 years old and that you have read and agree to our terms and conditions in full. Your purchase will be governed by these terms and there are no exceptions. You agree to our policy and that of Visa, Mastercard, American Express and Discover that packages must be shipped to your confirmed billing address on your credit card statement. Once you receive your package, it is up to you to notify us by E-mail of any shortages. All shortage claims must be made no more than 3 business days after the day you receive your package. Claims after which will not be honored. Note: E-books (Ultimate List and Retailers List) can be downloaded immediately after purchase via your invoice. In the event you do not download them it is your responsibility to E-mail us and ask us to resend them to you.
Returns (Only items that can be returned. See Exclusions below): You will have the day you get your order and the following day to notify us of your return so that we can issue you a return authorization number. This only applies to items that are returnable. E-mail us at support@hapub.com to make this request. Failure to do so the day after you got your order will result in your merchandise being nonrefundable. Returns must be postmarked on the day after you get your order. Your return authorization number must be on your shipping label. Returns sent with no return authorization number will not be honored. Returns on items that can be returned are subject to a 30% restocking fee plus shipping charges. Returned item(s) must be in the same condition that the item(s) was received in or refund will be voided. No refunds or partial credit will be given on any returned items not meeting these guidelines. We do reserve the right to cancel any discounts received should a partial return be made. There are no refunds or exchanges on any CD-ROM items, software, or E-books even within the return period once they have been shipped by us and signed for at customer’s billing address. Electronic Items that can be instantly downloaded via E-mail are non-returnable once purchase is made. All sales of these types of items are final. Any items purchased as a part of a package (meaning individual items grouped together and sold as a package) are final - meaning there are no refunds on those items once purchased. We guarantee DF-Pro works as described on our web site. If there are any problems with your Digital Fashion Pro disc - we will replace it free of charge. If an installation problem is the issue we will provide free technical support and possibly a net meeting. Failure to allow us to do a net meeting on your computer to verify the issue voids warranty.
Digital Fashion Pro is a PC Program that will run on all Windows Operating Systems. Mac users can use Digital Fashion Pro as long as you have a Intel based Mac with MAC OS X, Parallel Program Software, and Windows XP with Service Pack 2, Vista or Windows 7 (All of which are sold separately). Also there are no refunds on books purchased that are not published by Harper Arrington. Non-Harper Arrington Published books are found in our other publisher's section. Once a order is shipped -normal restocking fees apply even if ordered is canceled while in transit - this only applies to items that are returnable. All CD-ROM items, software, E-Books and books published by other publishers are non-refundable items even if you cancel your order while they are still in transit. You cannot resell Digital Fashion Pro and all upgrades to a different person / entity once purchased for any reason. You agree that you are purchasing it for your use or as a gift. Technical Support for Digital Fashion Pro is only available via E-mail for 90 days after purchase. Free technical support only covers installations issues only. Additional and further technical support is available at a fee. Consulting and Tutoring Services are non-refundable once purchased.
Also note that we reserve the right to use your company name in our client list unless you make an written request otherwise. Harper Arrington cannot be held liable for any advice given during client consulting services. All items purchased from superstore section are non-refundable. Should a delivery attempt be made and you are not available, it is up to you to notify us to reship your package. New shipping fees may apply. Should a package be refused by recipient once delivery is attempted, and it comes back to us - that is equivalent to a return with no return authorization - normal return policy listed above with dictate further proceedings. For flex payments plans - once you purchase a flex payment there is not cancellation after purchase. You agree to the product shipping schedule that is displayed on our web site. Flex Payment is a legal contract between the customer and Harper Arrington. Failure to make the required flex payments for any reason will result in future merchandise not being shipped and no returns or refunds will be given. Any request of cancellation of a layaway program where applicable is subject to a 25% cancellation fee. We also reserve the right to change prices or run special promotions at any given time and no refunds or credits will be made to clients who may have purchased the same item or package at an higher price once the items are shipped.
I confirm that I agree with all terms and conditions of this sale.
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